Flowers Rabat

Privacy Policy

Privacy Policy

Last Updated: August 25, 2026

Flowers Rabat (“Flowers Rabat,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, place an order, use our personalized online ordering website, communicate with us, or otherwise use our flower delivery and gifting services (collectively, the “Services”).

Our Services include Flowers Rabat-operated websites and ordering channels, including flowersrabat.com, order.flowersrabat.com, and our customer-support and ordering channels.

Flowers Rabat operates from Morocco.

1. Information We Collect

We collect only the personal information reasonably necessary to provide and improve our Services, process orders, arrange deliveries, communicate with customers, prevent fraud, and comply with applicable legal requirements.

Information provided by customers

When you contact us or place an order, we may collect:

  • Your name;

  • Email address;

  • Telephone or WhatsApp number;

  • Billing information;

  • Delivery city and area;

  • Order details and product selections;

  • Requested delivery date or time;

  • Gift or card message;

  • Special delivery instructions;

  • Communications you send to us; and

  • Payment or transaction confirmation information.

Recipient information

Because our Services allow customers to send flowers and gifts to other people, you may provide us with personal information relating to a recipient, including:

  • Recipient's name;

  • Telephone number;

  • Delivery address or location;

  • Hotel, hospital, workplace, residence, or other delivery information;

  • Delivery instructions; and

  • Gift message or other information necessary to complete the delivery.

We use recipient information primarily to prepare, coordinate, and complete the requested delivery and to resolve any delivery-related issues.

If you provide personal information about another person, you should ensure that you are authorized or otherwise legally permitted to provide that information for the purpose of arranging the delivery.

Please avoid including unnecessary sensitive personal information in gift messages or delivery instructions.

2. Payment Information

Payments made through our personalized online ordering website may be processed by Fourthwall and its payment-processing partners.

Depending on the payment method and customer location, available payment methods may include credit or debit cards, PayPal, Apple Pay, Google Pay, and other supported payment methods.

Flowers Rabat does not normally receive or store your complete credit or debit card number when payments are processed by these third-party payment providers.

If you choose an alternative payment method such as PayPal, Remitly, Western Union, or another payment provider offered by us, information you provide directly to that provider is also subject to that provider's own privacy policy and terms.

We may receive information necessary to identify and confirm your payment, such as:

  • Payment status;

  • Transaction or reference number;

  • Amount paid;

  • Currency;

  • Payment method; and

  • Limited payer information.

3. Information Collected Automatically

When you access our websites or online ordering services, certain information may be collected automatically by us or our technology providers, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate geographic location derived from your IP address;

  • Pages visited;

  • Date and time of access;

  • Referring website;

  • Interactions with our website; and

  • Cookie or similar technology identifiers.

This information may be used to operate our websites, maintain security, understand website performance, prevent fraud, and improve the customer experience.

4. Cookies and Similar Technologies

Our websites and the third-party platforms used to provide our Services may use cookies and similar technologies.

Depending on the technology used and your consent choices, these technologies may be used for:

  • Essential website functionality;

  • Shopping-cart and checkout functionality;

  • Security and fraud prevention;

  • Remembering preferences;

  • Website analytics;

  • Measuring website performance; and

  • Advertising or marketing, where enabled and legally permitted.

Where consent is required by applicable law, non-essential cookies will be used only after the required consent has been obtained.

You may also control certain cookies through your browser or device settings. Disabling essential cookies may affect the functionality of our Services.

5. How We Use Personal Information

We may use personal information to:

  • Receive and process orders;

  • Prepare flowers, gifts, cards, and personalized orders;

  • Process or confirm payments;

  • Arrange and complete deliveries;

  • Contact customers regarding their orders;

  • Contact recipients when reasonably necessary to complete a delivery;

  • Coordinate deliveries with hotels, hospitals, residences, workplaces, couriers, or other appropriate locations;

  • Provide customer support;

  • Send order confirmations and delivery updates;

  • Prevent fraudulent or unauthorized transactions;

  • Maintain the security and integrity of our Services;

  • Resolve complaints, disputes, refunds, or delivery issues;

  • Maintain business, accounting, and transaction records;

  • Improve our products, website, and customer experience;

  • Conduct analytics;

  • Send marketing communications where you have consented or where otherwise permitted by law; and

  • Comply with applicable legal and regulatory obligations.

We will not use personal information for purposes that are materially incompatible with the purposes for which it was collected unless permitted by applicable law.

6. Legal Bases for Processing

Where applicable data-protection law requires us to identify a legal basis for processing, we may rely on:

Performance of a Contract

We process information when necessary to process your order, receive payment, prepare your products, arrange delivery, and provide the Services you requested.

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, including:

  • Providing customer service;

  • Improving our Services;

  • Protecting our business and customers;

  • Preventing fraud;

  • Maintaining network and information security; and

  • Managing disputes and legal claims.

We rely on legitimate interests only where those interests are not overridden by applicable rights and freedoms.

Consent

We rely on consent where required, including for certain marketing activities, cookies, or other processing activities for which consent is legally required.

Where processing relies on consent, you may withdraw your consent at any time.

Legal Obligations

We may process and retain information where necessary to comply with applicable tax, accounting, regulatory, judicial, or other legal obligations.

7. How We Share Personal Information

We do not disclose personal information except where reasonably necessary to operate our Services, fulfill an order, comply with applicable law, or as otherwise described in this Privacy Policy.

We may share information with the following categories of recipients.

Fourthwall and Ecommerce Providers

Our personalized online ordering website may be powered by Fourthwall, Inc. Fourthwall may process customer and transaction information in connection with hosting, checkout, ecommerce, fraud prevention, payment processing, and related services.

Payment Providers

Information necessary to process payments may be provided to payment processors or payment services such as Fourthwall's payment partners, PayPal, and other payment providers selected by the customer.

Delivery and Fulfillment Partners

We may disclose the minimum information necessary to florists, couriers, drivers, delivery partners, or other service providers involved in preparing or delivering your order.

This may include the recipient's:

  • Name;

  • Telephone number;

  • Delivery address;

  • Delivery location; and

  • Necessary delivery instructions.

Hotels, Hospitals, Workplaces, and Similar Locations

When necessary to complete a requested delivery, limited recipient or order information may be provided to the reception, concierge, administration, security personnel, or another appropriate representative of the delivery location.

Technology and Service Providers

We may use providers that assist us with:

  • Website hosting;

  • Ecommerce;

  • Communications;

  • Email;

  • Customer support;

  • Analytics;

  • Security;

  • Fraud prevention; and

  • Business administration.

These providers may process personal information only as necessary to provide their services and subject to applicable contractual and legal requirements.

Legal Requirements and Protection

We may disclose information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to a lawful request from a court, regulator, or government authority;

  • Prevent fraud or unlawful activity;

  • Protect the rights, property, or safety of Flowers Rabat, our customers, recipients, service providers, or others; or

  • Establish, exercise, or defend legal claims.

Business Transactions

If Flowers Rabat is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be disclosed to appropriate parties subject to applicable confidentiality and legal requirements.

We do not disclose personal information to unrelated third parties merely for them to use for their own direct marketing purposes without an appropriate legal basis.

8. International Data Transfers

Flowers Rabat operates from Morocco, while some of the technology, ecommerce, communications, payment, hosting, and other service providers we use may operate or store information in other countries.

As a result, personal information may be transferred to or processed in countries outside Morocco or outside your country of residence.

Where required by applicable law, we take appropriate measures regarding such transfers, including applicable contractual protections, regulatory filings, authorizations, or other legally recognized safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.

The applicable retention period may depend on:

  • The nature of the information;

  • The purpose for which it was collected;

  • Delivery and customer-service requirements;

  • Fraud-prevention requirements;

  • Accounting and tax obligations;

  • Payment or transaction records;

  • Legal claims; and

  • Other applicable regulatory requirements.

Recipient contact and delivery information is retained only for as long as reasonably necessary for delivery, customer service, dispute resolution, recordkeeping, or applicable legal requirements.

When personal information is no longer necessary, we may delete, anonymize, or securely dispose of it.

10. Marketing Communications

Where permitted by applicable law, we may send information about Flowers Rabat products, services, promotions, or offers.

Where prior consent is required, we will request that consent before sending marketing communications.

You may opt out of marketing communications at any time using the unsubscribe method provided in the communication or by contacting us at:

contact@flowersrabat.com

Transactional communications concerning an order, payment, delivery, security matter, or customer-support request are not considered marketing communications and may still be sent when necessary.

11. Your Privacy Rights

Depending on where you live and which data-protection laws apply, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where applicable;

  • Object to certain processing;

  • Request restriction of certain processing;

  • Withdraw consent where processing is based on consent;

  • Request portability of certain personal information where applicable; and

  • Lodge a complaint with an appropriate data-protection authority.

These rights are subject to the conditions, limitations, and exemptions provided by applicable law.

To exercise a privacy right, contact:

contact@flowersrabat.com

We may request information reasonably necessary to confirm your identity before processing a request.

12. Moroccan Data-Protection Law

Where applicable, Flowers Rabat processes personal data in accordance with Moroccan Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data and applicable requirements of the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP).

Information regarding applicable CNDP declarations or authorizations should be provided where legally required.

CNDP declaration/authorization reference: [INSERT APPLICABLE CNDP REFERENCE, IF REQUIRED]

13. European Economic Area and United Kingdom

Where the European Union General Data Protection Regulation (“GDPR”) or United Kingdom data-protection legislation applies to our processing, Flowers Rabat acts as the controller for personal information for which we determine the purposes and means of processing.

Our legal bases for processing may include:

  • Performance of a contract;

  • Compliance with legal obligations;

  • Our legitimate interests;

  • Protection of vital interests where applicable; and

  • Consent where required.

Individuals covered by these laws may have additional rights as described in the Your Privacy Rights section above.

14. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where such laws apply to Flowers Rabat, eligible residents may have rights such as requesting access to, correction of, or deletion of their personal information and, where applicable, opting out of certain uses or disclosures.

We will honor legally valid requests to the extent required by applicable law.

To submit a request, contact:

contact@flowersrabat.com

15. Information About Children

Our Services are intended for adults purchasing flowers, gifts, and related products.

We do not knowingly collect personal information directly from children where doing so would violate applicable law.

If you believe a child has provided us with personal information improperly, please contact us at contact@flowersrabat.com so that we can review and, where appropriate, delete the information.

16. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Customers should also protect their devices, passwords, payment accounts, and communications from unauthorized access.

17. Third-Party Websites and Services

Our Services may contain links to or integrate with third-party websites and services, including payment providers, messaging platforms, and ecommerce providers.

When you provide information directly to a third party or leave our Services to visit another website, that third party's privacy policy and terms may apply.

Flowers Rabat is not responsible for the independent privacy practices of third-party services that we do not control.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, contact:

Flowers Rabat
Morocco
Email: contact@flowersrabat.com