Last Updated: August 25, 2026

Welcome to Flowers Rabat.

These Terms of Service (“Terms”) govern your access to and use of Flowers Rabat websites, including flowersrabat.com and order.flowersrabat.com, and your purchase of flowers, gifts, personalized products, delivery services, and related services from Flowers Rabat (“Flowers Rabat,” “we,” “our,” or “us”).

Flowers Rabat operates from Morocco and provides flower and gift delivery services primarily within Morocco.

By accessing our website, submitting an order, completing a purchase, or otherwise using our Services, you agree to these Terms and our Privacy Policy.

Please read these Terms carefully before placing an order.

1. Our Services

Flowers Rabat provides flowers, floral arrangements, gifts, chocolates, cakes, perfumes, jewelry, personalized cards, and other products that may be offered from time to time.

Our Services may include:

• Same-day and scheduled flower delivery;

• Personalized flower arrangements;

• Gift delivery;

• Personalized card messages;

• Hotel, hospital, workplace, residential, and other deliveries;

• Custom orders requested by customers; and

• Online ordering and payment services.

Products purchased through our online shop may be prepared and fulfilled directly by Flowers Rabat or by selected local suppliers and delivery partners.

Our online ordering website may be powered by Fourthwall and other third-party technology and payment providers.

2. Eligibility

You must have the legal capacity to enter into a binding contract in your jurisdiction to place an order through our Services.

If you are placing an order on behalf of another individual, company, or organization, you represent that you have authority to do so.

3. Orders

Submitting an order does not necessarily mean that we have accepted it.

An order is considered confirmed once:

1. The required order information has been provided;

2. Payment has been successfully completed or otherwise confirmed; and

3. Flowers Rabat has accepted the order.

We may contact you if additional information is required before accepting or fulfilling an order.

We reserve the right to refuse or cancel an order before fulfillment where reasonably necessary, including because of:

• Product or flower unavailability;

• Incorrect pricing or product information;

• Delivery limitations;

• Suspected fraud;

• Payment problems;

• Incomplete or inaccurate delivery information;

• Safety concerns;

• Events outside our reasonable control; or

• An inability to fulfill the order as requested.

If we cancel a fully paid order for reasons attributable to Flowers Rabat and no acceptable alternative is agreed with you, the applicable amount will be refunded.

4. Order Information

You are responsible for ensuring that the information provided with your order is complete and accurate.

This may include:

• Customer name;

• Email address;

• Telephone or WhatsApp number;

• Recipient name;

• Recipient telephone number;

• Delivery address or location;

• Hotel, hospital, workplace, or residence information;

• Delivery date;

• Gift message;

• Product selection; and

• Any necessary delivery instructions.

Flowers Rabat is not responsible for delays or failed deliveries resulting from materially incorrect, incomplete, or outdated information supplied by the customer.

Please contact us as soon as possible if you notice an error in your order.

5. Recipient Information

You may provide information about another person when ordering flowers or gifts for them.

By providing recipient information, you confirm that you are authorized or otherwise legally permitted to provide that information for the purpose of arranging the requested delivery.

We may share the minimum information necessary with florists, couriers, hotels, hospitals, reception staff, delivery partners, or other parties involved in completing the delivery.

Please refer to our Privacy Policy for additional information regarding our handling of personal data.

6. Product Availability

Flowers and certain gifts are seasonal, perishable, and subject to local availability.

Availability may vary according to:

• City;

• Season;

• Delivery date;

• Flower variety;

• Flower color;

• Supplier availability;

• Packaging;

• Gift availability; and

• Other circumstances outside our reasonable control.

An item appearing on our website does not guarantee that every component will be available at all times.

If a significant component of an order is unavailable, we may contact you to propose an appropriate alternative.

7. Flower and Product Substitutions

Because flowers are natural and seasonal products, occasional substitutions may be necessary.

Where reasonably required, Flowers Rabat may substitute:

• A flower variety;

• Flower shade;

• Greenery;

• Wrapping;

• Ribbon;

• Box;

• Vase;

• Chocolate variety; or

• Another secondary decorative element

with an item of similar style, quality, and value.

We will make reasonable efforts to preserve the overall appearance, color palette, style, and value of the arrangement originally ordered.

For a material substitution that significantly changes the nature or value of the product, we will attempt to contact the customer where reasonably practicable.

Where an order specifically guarantees a stated number of flowers or another essential quantity, we will not intentionally reduce that quantity without informing the customer or providing an appropriate equivalent.

8. Product Images

Product photographs are intended to represent the general appearance, style, size, and composition of our arrangements.

Flowers are natural products. Differences may occur in:

• Shape;

• Bloom size;

• Shade;

• Degree of openness;

• Stem structure;

• Arrangement position; and

• Other natural characteristics.

Each arrangement is prepared individually and may therefore have minor variations from website photographs.

Colors may also appear slightly different depending on lighting, photography, and screen settings.

Such reasonable natural variations do not constitute a product defect.

9. Personalized and Custom Orders

Certain products may be prepared specifically according to customer instructions, including:

• Custom bouquets;

• Specific flower quantities;

• Personalized arrangements;

• Number bouquets;

• Gift combinations;

• Personalized cards;

• Cakes;

• Specially sourced gifts; and

• Other made-to-order products.

Once procurement or preparation of a customized product has begun, modification or cancellation may no longer be possible.

10. Gift Messages

Customers may request a personalized message to accompany an order.

You are responsible for the content of the message you provide.

We reserve the right to refuse content that is:

• Illegal;

• Threatening;

• Abusive;

• Harassing;

• Discriminatory;

• Fraudulent; or

• Otherwise unlawful.

Flowers Rabat does not normally modify customer messages except where necessary for formatting or where the customer requests assistance.

11. Prices and Currency

Product prices are displayed on our website before checkout.

Our personalized online ordering website may use U.S. Dollars (USD) as its primary transaction currency.

Where other currencies are displayed, converted amounts may be approximate and may depend on exchange rates applied by Fourthwall, payment processors, banks, card issuers, or other financial institutions.

Your bank or payment provider may apply:

• Currency-conversion charges;

• Foreign transaction fees;

• Card processing fees; or

• Other charges outside Flowers Rabat's control.

Flowers Rabat is not responsible for charges independently imposed by your bank, card issuer, or payment provider.

Prices may change at any time before an order is confirmed.

A confirmed and paid order will not ordinarily be affected by a later price change.

12. Payments

Available payment methods may include, depending on availability and customer location:

• Credit and debit cards;

• Apple Pay;

• Google Pay;

• PayPal;

• Remitly;

• Western Union; and

• Other methods made available by Flowers Rabat.

Online checkout may be provided through Fourthwall and its payment-processing partners.

Fourthwall may act as Merchant of Record for transactions processed through its platform and may collect payment, taxes, or other amounts required in connection with the transaction.

Flowers Rabat does not generally receive or store customers' complete card details when payments are processed through third-party payment providers.

An order is not confirmed until the required payment has been successfully completed or otherwise accepted by Flowers Rabat.

13. Payment Verification and Fraud Prevention

We reserve the right to take reasonable measures to verify a transaction.

An order may be delayed, declined, or cancelled where:

• Payment cannot be verified;

• A transaction is flagged as potentially fraudulent;

• Unauthorized payment is suspected;

• Payment is reversed or disputed; or

• Additional verification is reasonably required.

Customers must not intentionally initiate fraudulent chargebacks or payment disputes for orders that were correctly supplied or delivered.

Nothing in this provision prevents a customer from legitimately disputing an unauthorized transaction or exercising rights provided by applicable law.

14. Delivery Areas

Flowers Rabat provides delivery to selected cities and areas within Morocco.

Delivery availability depends on:

• Destination;

• Product;

• Date;

• Availability;

• Order time; and

• Operational capacity.

A delivery destination shown or discussed with a customer does not guarantee availability until the order is confirmed.

15. Delivery Dates and Times

We make reasonable efforts to deliver orders on the requested date and within any delivery window communicated to the customer.

Unless Flowers Rabat expressly confirms otherwise in writing, delivery times are estimated and not guaranteed exact appointment times.

Factors such as:

• Traffic;

• Weather;

• Supplier delays;

• Security procedures;

• Hotel or hospital procedures;

• Difficulty contacting the recipient;

• Incorrect delivery information;

• Local events;

• Accidents; or

• Other circumstances outside our reasonable control

may affect the delivery time.

A reasonable variation in delivery time does not automatically entitle the customer to a refund where the order is successfully delivered within a reasonable period.

16. Same-Day Delivery

Same-day delivery may be offered in certain cities subject to:

• Order time;

• Flower availability;

• Gift availability;

• Delivery capacity;

• Destination; and

• Successful payment.

Same-day delivery is confirmed only after Flowers Rabat accepts the order.

17. Recipient Contact

To complete a delivery, Flowers Rabat or its delivery partner may contact the recipient using the telephone number supplied with the order.

This may be necessary to:

• Confirm availability;

• Locate the recipient;

• Obtain directions;

• Coordinate access;

• Confirm a hotel or hospital room;

• Arrange handover; or

• Resolve a delivery issue.

We will make reasonable efforts not to unnecessarily reveal the sender's identity, gift details, or surprise where the customer requests discretion.

18. Hotels, Hospitals, Workplaces and Secured Locations

Deliveries to hotels, hospitals, offices, gated residences, universities, government buildings, and other controlled-access locations are subject to the rules of that location.

Flowers Rabat cannot guarantee direct delivery:

• To a hotel room;

• To a hospital room;

• To an office;

• Beyond security;

• Beyond reception; or

• Directly to the recipient

where access is prohibited or restricted.

Where direct access is unavailable, delivery to an authorized:

• Reception desk;

• Concierge;

• Hospital reception;

• Security desk;

• Administrative office; or

• Other authorized representative

may constitute successful delivery when appropriate under the circumstances.

19. Recipient Unavailability and Failed Delivery Attempts

The customer should provide accurate contact and delivery information and, where appropriate, ensure that the recipient can reasonably receive the order.

If delivery cannot be completed because:

• The recipient cannot be contacted;

• The recipient refuses delivery;

• Nobody is available at the location;

• Access is denied;

• The supplied address is incorrect;

• The recipient has left the location; or

• Other circumstances outside Flowers Rabat's reasonable control prevent completion,

we will attempt to determine an appropriate solution.

Depending on the circumstances, this may include:

• Leaving the order with reception or another authorized person;

• Arranging a later delivery;

• Redirecting the delivery; or

• Returning the order.

Additional delivery charges may apply where a second delivery journey or substantial change of destination is required.

Because flowers and certain gifts are perishable or prepared specifically for the order, a failed delivery caused by incorrect information or recipient unavailability does not automatically entitle the customer to a full refund.

This provision does not limit rights that cannot legally be excluded.

20. Delivery Confirmation

Where appropriate, Flowers Rabat may provide delivery confirmation.

This may include:

• Confirmation by message;

• Courier confirmation;

• Recipient confirmation;

• Reception confirmation; or

• A photograph of the prepared or delivered arrangement where reasonably possible.

A delivery photograph is a courtesy and is not guaranteed for every order.

21. Cancellations

If you wish to cancel an order, contact Flowers Rabat as soon as possible.

Where procurement, preparation, personalization, or delivery has not yet begun, we will normally be able to cancel the order.

However, once we have:

• Purchased flowers specifically for the order;

• Begun preparing the bouquet;

• Ordered a personalized or specially sourced product;

• Prepared customized products;

• Commissioned a cake or other made-to-order gift; or

• Dispatched the order for delivery,

cancellation may no longer be possible or a refund may be reduced to reflect costs already reasonably incurred, to the extent permitted by applicable law.

Flowers and many Flowers Rabat products are perishable, personalized, or prepared specifically according to the customer's specifications.

Applicable Moroccan consumer law may exclude the ordinary right of withdrawal for products that are personalized, cannot by their nature be returned, or are liable to deteriorate or expire rapidly.

Nothing in these Terms limits any mandatory consumer right that applies to you.

22. Refunds and Problems With an Order

If there is a significant problem with your order, please contact us as soon as reasonably possible and provide relevant details and, where appropriate, photographs.

Depending on the circumstances, an appropriate remedy may include:

• Replacement;

• Redelivery;

• Partial refund;

• Full refund;

• Store credit, where agreed by the customer; or

• Another reasonable solution.

Refund eligibility will depend on the circumstances of the order.

A refund may be appropriate where, for example:

• Flowers Rabat cannot fulfill a confirmed order;

• A paid order is not delivered because of a failure attributable to Flowers Rabat;

• A materially incorrect product is delivered; or

• The product is materially defective or not in conformity with the confirmed order.

Minor natural variations in flowers, reasonable substitutions, or slight differences from photographs are not ordinarily grounds for a full refund.

23. Perishable Products

Flowers are living, perishable products whose lifespan depends on:

• Temperature;

• Water;

• Handling;

• Environment;

• Flower variety;

• Stage of bloom; and

• Recipient care.

After successful delivery, the recipient is responsible for reasonable care of the flowers.

Flowers Rabat cannot guarantee a specific lifespan for fresh flowers unless expressly stated.

24. Cakes, Chocolates, Food and Third-Party Gifts

Some gifts may be sourced from third-party suppliers.

Their:

• Packaging;

• Design;

• Flavor;

• Brand;

• Weight;

• Availability; or

• Presentation

may occasionally vary according to supplier availability.

Where a requested third-party item is unavailable, we may contact the customer to propose an alternative of comparable value.

Customers are responsible for notifying us before ordering if there are relevant food allergies or dietary restrictions.

We cannot guarantee that third-party food products are free from particular allergens unless expressly confirmed.

25. Perfumes, Jewelry and Branded Products

Where Flowers Rabat agrees to source branded perfume, jewelry, cosmetics, or another third-party product, availability is subject to the relevant supplier.

We make reasonable efforts to obtain products from reputable suppliers.

Any manufacturer's warranty, where applicable, is subject to the manufacturer's terms.

26. Promotions and Discount Codes

Flowers Rabat may offer promotions, discount codes, or special pricing.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;

• Promotions may have expiration dates;

• Promotions may be limited to specified products, cities, or customers;

• Multiple discounts may not be combined; and

• We may withdraw a promotion before an order using it has been confirmed.

27. Intellectual Property

Unless otherwise stated, the Flowers Rabat name, branding, website design, product photography, written content, graphics, logos, and other original materials made available through our Services are owned by or licensed to Flowers Rabat.

You may use the website for personal shopping purposes.

You may not, without authorization:

• Reproduce substantial website content;

• Copy our product photography for commercial use;

• Misrepresent yourself as Flowers Rabat;

• Use our branding in a misleading way;

• Interfere with the operation or security of our website; or

• Use automated methods to abuse or disrupt our Services.

28. Prohibited Use

You must not use our Services:

• For fraudulent purposes;

• To violate applicable law;

• To impersonate another person;

• To submit unauthorized payment information;

• To distribute malicious software;

• To interfere with website security;

• To harass or threaten another person;

• To arrange deliveries intended to facilitate unlawful conduct; or

• In any manner that materially harms Flowers Rabat, our customers, recipients, employees, suppliers, or delivery partners.

We may refuse or cancel orders associated with suspected unlawful or abusive conduct.

29. Third-Party Services

Our Services may integrate with third-party platforms and providers, including:

• Fourthwall;

• Payment processors;

• PayPal;

• Remitly;

• Western Union;

• Messaging services;

• Mapping services;

• Delivery partners; and

• Other service providers.

Your use of a third-party service may also be subject to that provider's terms and privacy policy.

Flowers Rabat is not responsible for the independent operation of third-party services that we do not control.

30. Fourthwall

Our personalized online ordering website may use technology, ecommerce, checkout, and payment infrastructure provided by Fourthwall.

For transactions processed through Fourthwall, Fourthwall may act as Merchant of Record and may process payments, taxes, refunds, fraud prevention, and related transaction functions according to its applicable terms.

For Flowers Rabat products that are self-fulfilled, Flowers Rabat remains responsible for preparing, coordinating, and locally delivering the flowers and gifts, subject to these Terms.

Fourthwall does not prepare or perform Flowers Rabat's local flower-delivery service unless expressly stated otherwise.

31. Force Majeure and Events Outside Our Control

Flowers Rabat will not be responsible for a failure or delay caused by circumstances outside our reasonable control, including:

• Severe weather;

• Natural disasters;

• Government restrictions;

• Road closures;

• Civil disturbances;

• Telecommunications failures;

• Payment-network outages;

• Supplier failures;

• Major transportation disruptions;

• Epidemics or public-health restrictions; or

• Other events that we could not reasonably prevent.

Where such circumstances materially affect an order, we will make reasonable efforts to communicate with the customer and arrange an appropriate solution.

32. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, Flowers Rabat will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services or an order where such losses were not reasonably foreseeable.

For claims relating to a particular order, and to the extent permitted by applicable law, Flowers Rabat's aggregate contractual liability will not exceed the amount paid for the order giving rise to the claim.

This limitation does not affect mandatory consumer-protection rights or liability that applicable law does not permit us to exclude.

33. Customer Support

Flowers Rabat provides customer support for Flowers Rabat products and deliveries.

For questions or issues concerning an order, contact:

Email: contact@flowersrabat.com

Customers may also use official Flowers Rabat communication channels displayed on our website.

34. Privacy

Your privacy is important to us.

Our collection and processing of personal information is governed by the Flowers Rabat Privacy Policy, available through our website.

By using our Services, you acknowledge that you have had an opportunity to review that Privacy Policy.

35. Changes to These Terms

We may update these Terms to reflect:

• Changes to our Services;

• Operational changes;

• New payment or delivery options;

• Changes to applicable law; or

• Changes to our technology providers.

The updated version will display a revised Last Updated date.

Changes will apply prospectively and will not normally alter the agreed terms of an order already confirmed before the change.

36. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be applied to the greatest extent legally permissible and the remaining provisions will continue in effect.

37. No Waiver

If Flowers Rabat does not immediately enforce a provision of these Terms, this does not constitute a waiver of our right to enforce that provision later.

38. Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Morocco, subject to any mandatory consumer-protection laws that may apply.

Where legally permitted, disputes concerning Flowers Rabat or these Terms will be subject to the competent courts of Morocco.

Nothing in this section removes any jurisdictional or consumer right that cannot legally be waived under applicable law.

39. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive rights granted to consumers under mandatory applicable law.

Where a provision of these Terms conflicts with a mandatory consumer-protection rule, the mandatory legal rule will prevail.

40. Entire Agreement

These Terms, together with:

• Our Privacy Policy;

• The confirmed order details;

• Any product-specific conditions disclosed before purchase; and

• Any additional conditions expressly agreed between Flowers Rabat and the customer

constitute the agreement relating to the applicable order.

41. Contact Us

If you have questions regarding these Terms or an order, contact:

Flowers Rabat
Morocco
Email: contact@flowersrabat.com

Website: flowersrabat.com